The IT Service Desk for everyone at Komatsu.
One place to raise an IT request, get help, or find what you need. Staffed by our Sydney-based service team Monday to Friday, 06:00 to 18:00 AEST.
Six service areas. One Service Desk.
If your IT need fits one of these categories, raise a ticket and the right team picks it up. If it doesn't, raise one anyway and we'll route it.
End-user computing
Laptops, desktops, mobile devices, peripherals — the kit you need to do your job.
Microsoft 365
Outlook, Teams, OneDrive, SharePoint. Account access, mail issues, file recovery.
Access & identity
Password resets, MFA enrolment, application access requests.
Networks & Wi-Fi
Office Wi-Fi, VPN, site connectivity, troubleshooting.
Telephony & meeting rooms
Teams calling, deskphones, AV equipment, meeting room booking.
Business applications
SAP, KOMTRAX, ServiceNow, Power BI, and other Komatsu line-of-business systems.
After hours · P1 incidents only
Production-impacting incidents
All other matters: raise a ticket and we'll respond next business day.
Three steps. No surprises.
You raise a ticket
Submit through this portal, by email, or by phone. Every interaction creates a ticket so nothing falls between the cracks.
We triage and assign
Tickets are categorised, prioritised, and routed to the right specialist within agreed response targets.
We resolve and confirm
When the work is complete, we confirm with you before closing. Nothing closes silently.