About Komatsu Australia IT.
The Komatsu Australia IT function supports more than 3,000 employees and contractors across construction, mining, forest, and marketing support businesses. Our role is to keep the technology that runs Komatsu Australia working — reliably, securely, and quietly.
What we do
The IT Service Desk is the central point of contact for technology support across Komatsu Australia. We handle end-user computing, identity and access, networks, business applications, and the day-to-day operational support that keeps the business moving.
Behind the Service Desk sit specialist teams for infrastructure, security, applications, data, and field IT — all working under the Komatsu Australia IT function, led from our Sydney head office.
How we measure ourselves
We publish operational metrics quarterly to the Komatsu Australia leadership team. Our targets and current performance are:
- P1 incident response: 15 min target / 12 min current
- P2 incident response: 1 hour target / 45 min current
- Standard request resolution: 2 business days target / 1.6 days current
- Customer satisfaction: 4.5 / 5 target / 4.6 current
Operating locations
Lidcombe NSW — Head office
51 Joseph Street
Lidcombe NSW 2141
Includes IT Service Desk, Infrastructure, and Security operations.
Melbourne VIC
Mining and construction technology services for VIC and SA operations.
Brisbane QLD
Field IT services for QLD mining and construction sites.
Perth WA
Mining technology services for WA operations including KOMTRAX and connected mining platforms.
Service hours and escalation
The IT Service Desk operates 06:00–18:00 AEST Monday to Friday. After-hours support is available for production-impacting incidents (P1) through a dedicated on-call number.
Service requests raised outside business hours are queued and triaged at the start of the next business day. Genuinely urgent matters should be raised by phone, not email, so we can escalate immediately.
Business hours: +61 2 9097 4600 · helpdesk@komatsu-it.com
After hours (P1): +61 2 9097 4699