Terms of Use.
Last updated: 1 March 2026
These Terms of Use ("Terms") govern access to and use of the Komatsu Australia IT Service Desk portal at komatsu-it.com (the "Portal"), operated by Komatsu Australia Pty Ltd ("Komatsu", "we", "us", "our"). By accessing the Portal, you agree to these Terms and to Komatsu Australia's wider acceptable use and information security policies.
1. Authorised use
The Portal is provided for the use of Komatsu Australia employees, contractors, and other authorised personnel for the purposes of obtaining IT support, raising service requests, and accessing related information. You must not use the Portal for any purpose other than the purposes set out in these Terms or in your engagement with Komatsu.
2. Account responsibility
You are responsible for any actions taken under your Komatsu account. You must not share your account credentials or allow others to access the Portal using your identity. Any compromise of your account must be reported to the Information Security team at cybersecurity@komatsu-security.com immediately.
3. Acceptable conduct
You must not use the Portal in any way that is unlawful, that interferes with the Portal's operation, that attempts to gain unauthorised access to any system, or that violates Komatsu Australia's acceptable use, code of conduct, or information security policies.
4. Information accuracy
While we work to keep information on the Portal accurate and up to date, the Portal is provided on an "as is" basis. Information on the Portal does not modify any Komatsu Australia policy or agreement.
5. Intellectual property
The content of the Portal — including text, design, graphics, and trademarks — is owned by or licensed to Komatsu Limited and its affiliates. Komatsu, the Komatsu logo, and related marks are trademarks of Komatsu Ltd. and are used by Komatsu Australia Pty Ltd under licence.
6. Limitation of liability
To the maximum extent permitted by law, Komatsu and its affiliates are not liable for any loss or damage arising from your access to or use of the Portal.
7. Governing law
These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute arising from these Terms or the Portal.
8. Changes
We may update these Terms from time to time. The current version will always be available on this page, with a revised "last updated" date.
Contact
Komatsu Australia Pty Ltd
51 Joseph Street, Lidcombe NSW 2141
legal@komatsu-it.com