KOMATSU AUSTRALIA PTY LTD | Internal IT Portal
All systems operational komatsu.com.au ↗
IT Service Desk
Contact

Submit a ticket.

Use the form below to raise a non-urgent IT request or report a problem. For urgent issues affecting your ability to work, call the Service Desk directly.

New ticket

P1 incidents must be raised by phone, not email or this form, to ensure immediate escalation. Call +61 2 9097 4699.

Service Desk · Business hours

+61 2 9097 4600

Mon–Fri · 06:00–18:00 AEST

After hours · P1 only

+61 2 9097 4699

For production-impacting incidents

Email

helpdesk@komatsu-it.com

Tickets raised by email are picked up during business hours.

Office

Komatsu Australia Pty Ltd
51 Joseph Street
Lidcombe NSW 2141

Security incident?

If you suspect a phishing email, account compromise, or any security incident, contact the Information Security team directly at cybersecurity@komatsu-security.com — not this Service Desk.