Service Catalog.
Everything the Komatsu Australia IT Service Desk supports, grouped by capability. If you don't see your need here, raise a ticket anyway and we'll route it.
End-user computing
Laptop & desktop support
Hardware faults, software installation, performance issues. Standard fleet is Lenovo ThinkPad (T-series and X1) and Dell OptiPlex.
Mobile devices
iPhones and Android devices managed via Intune. Setup, enrolment, replacement, and lost-device wipe.
Peripherals
Monitors, docking stations, keyboards, headsets. Standard models available; non-standard requests handled case by case.
Print services
Office printers and managed print accounts. Issues with site printers route to local facilities, not the Service Desk.
Identity & access
Password reset
Self-service password reset is available through the Microsoft sign-in page. The Service Desk can assist when self-service fails or your account is locked.
Multi-factor authentication
Microsoft Authenticator enrolment, device replacement, and recovery. Setup is required for all Komatsu accounts.
Application access
Request access to line-of-business applications. Approval typically required from your line manager and the application owner.
New starter / leaver
Onboarding and offboarding are coordinated by HR. The IT Service Desk provisions accounts based on HR notifications — no separate ticket needed.
Communication & collaboration
Microsoft Outlook & email
Mail flow issues, shared mailbox access, delegation, distribution list management.
Microsoft Teams
Calling, meetings, file sharing, and Teams team setup. Telephony issues are managed by the unified comms team via a shared ticket queue.
OneDrive & SharePoint
File recovery (within 30-day retention), permissions, site provisioning.
Meeting rooms & AV
Room booking faults, AV equipment, Teams room device support. On-site AV calls route to the nearest field engineer.
Networks, infrastructure & cloud
Site networks & Wi-Fi
Connectivity issues at any Komatsu Australia office, branch, or yard. Site outages are auto-detected and IT will contact affected sites proactively.
Remote access (VPN / ZTNA)
Komatsu remote access for users away from corporate networks. Issues with authentication or connection routing.
Azure & infrastructure
Internal applications hosted in Microsoft Azure. Outages are managed by the infrastructure team but visible via this Service Desk.
Backup & recovery
File or mailbox recovery requests within retention windows. Disaster recovery is exercised quarterly by the infrastructure team.
Business applications
SAP
Komatsu Australia's ERP. Functional support routes via SAP Centre of Excellence; the Service Desk triages and assigns.
KOMTRAX & customer-facing applications
Customer-facing platforms operated by Komatsu Australia. Internal support requests only — customer support has a separate channel.
ServiceNow
The platform you're using to raise tickets right now. Issues with ServiceNow itself, request access to admin features.
Reporting & BI
Power BI, Microsoft Fabric, and Komatsu's data platform. Data access requests are reviewed by Data Governance.
Ready to submit a request?
The fastest path for most requests is through this portal. For urgent issues affecting your ability to work, call the IT Service Desk on +61 2 9097 4600.
Submit a ticket